Every organisation's IT environment is different. That is why OAS never recommends solutions without understanding your business first. Our structured, six-phase engagement model ensures that every deployment is scoped against your actual environment, aligned with your objectives, and delivered with minimal disruption — then managed proactively for the long term.
A Discovery-Led Approach
Too many IT providers pitch products before understanding the problem. OAS takes the opposite approach. Every engagement begins with a thorough discovery and assessment process that maps your current infrastructure, identifies gaps, and builds a prioritised roadmap.
This model applies across all OAS solution areas — Three Pillar Managed Security, Citrix virtual workspace deployments, Microsoft Azure migrations, and managed IT services.
Six Phases, One Continuous Relationship
Phase 1 — Discovery
We start by understanding your current IT environment, business goals, and pain points. This includes a comprehensive audit of existing infrastructure, a review of your security posture, an assessment of licensing and vendor agreements, and stakeholder interviews to understand compliance requirements and growth plans.
Deliverable: Discovery Report with environment baseline and findings summary.
Phase 2 — Assessment
With the discovery data in hand, we identify gaps, risks, and opportunities. Our team performs a gap analysis against best practice and compliance requirements — POPIA, PCI-DSS, HIPAA, or FSCA depending on your industry. We produce a prioritised risk register and a total cost of ownership analysis comparing your current costs against proposed solutions.
Deliverable: Assessment Report with prioritised recommendations and risk register.
Phase 3 — Proposal
We present a clear, scoped solution with transparent pricing, a realistic timeline, and expected outcomes. Pricing follows the model that fits your organisation — per-endpoint subscription for managed security, project-based for migrations, or a hybrid approach. Every proposal includes defined service level commitments and escalation paths.
Deliverable: Commercial Proposal with scope, pricing, timeline, and SLA terms.
Phase 4 — Deployment
Implementation follows a phased rollout — pilot group first, then broader deployment. OAS engineers handle technology deployment, configuration, and hardening aligned to your security baselines. Every deployment goes through functionality, performance, and security validation before go-live.
Deliverable: Deployment Completion Report with configuration documentation.
Phase 5 — Onboarding
Your team receives hands-on training for new tools and workflows. IT administrators get day-to-day operational training and first-line troubleshooting guidance. We hand over runbooks, escalation procedures, and configure monitoring dashboards and alerting thresholds for the transition to managed services.
Deliverable: Onboarding Pack with training materials, documentation, and support contacts.
Phase 6 — Ongoing Management
This is where the real value compounds. OAS delivers continuous, proactive IT management:
24/7 Monitoring
N-able RMM provides continuous endpoint and infrastructure monitoring with automated alerting
Incident Response
SentinelOne autonomous detection and containment, backed by OAS analyst investigation
Patch Management
Automated OS and third-party application patching on approved schedules
Backup Monitoring
Daily verification of Cove backup jobs with proactive remediation of failures
Monthly Reporting
Security posture, backup status, patch compliance, and incident summaries
Quarterly Business Reviews
Strategic review of your IT environment, upcoming risks, technology roadmap, and budget planning
Deliverable: Monthly Reports, Quarterly Business Review presentations, vCIO recommendations.
Working With Your In-House IT Team
OAS is not a replacement for your internal IT staff — we are an extension of them. Our co-managed IT model gives your team access to specialist expertise in security, Citrix, and cloud infrastructure while they retain control of day-to-day operations. Escalation paths are clearly defined so there is never ambiguity about who handles what.
SLA Transparency
OAS operates a priority-based SLA framework with defined response and resolution targets:
| Priority | Scenario | Response | Resolution Target |
|---|---|---|---|
| P1 — Critical | Complete outage or security breach | 15 minutes | 4 hours |
| P2 — High | Major service degradation, multiple users affected | 30 minutes | 8 hours |
| P3 — Medium | Single user or non-critical system affected | 2 hours | 24 hours |
| P4 — Low | Request or minor issue with workaround available | 4 hours | 48 hours |
SLA performance is reported monthly with trend analysis, and terms are reviewed annually at contract renewal.
Virtual CIO Advisory
For mid-market organisations without a dedicated CIO, OAS provides virtual CIO (vCIO) services — strategic IT guidance aligned to your business objectives. Your vCIO participates in Quarterly Business Reviews, advises on technology roadmap decisions, and helps translate IT investment into measurable business outcomes.
CTA: Schedule Consultation CTA Link: /contact/sales
Internal Links
- Our Story — 40+ years of enterprise IT partnership
- Three Pillar Managed Security — The Protect, Detect, Recover framework deployed during Phase 4
- Managed IT Services — Ongoing monitoring and management delivered in Phase 6
- Contact Sales — Start with a free discovery conversation