MANAGED SERVICES PROVIDER (MSP)
In the evolving business landscape and to address the demands of the Experience Economy, organizations must revamp their digital strategies to thrive, recover, and expand.
Challenges such as Cloud migration, Collaborative Workspace Management, ensuring Employee Experience satisfaction, providing 24/7 accessibility, and maintaining robust security levels are critical for sustaining business operations.
The question arises – do organizations possess the requisite skills and expertise to devise a Cloud-based networking strategy, execute the necessary products and services, and manage a highly complex and technical operation?
Regrettably, in South Africa, there is a significant shortage of the needed skills and expertise. Consequently, it is imperative for organizations to engage the services of a specialist provider. This underscores the value of forming a partnership through a comprehensive Managed Services Agreement (MSA).
OAS' Managed Service Agreements go beyond standard Service Level Agreements, meticulously designed to enhance the IT environment, reduce incident resolution times, and ultimately cut network costs.
Services include:
Regularly scheduled network health reviews, including feedback and discussion of any performance issues
- Proactive on-site or remote performance monitoring
- A dedicated Account Manager
- A dedicated Project Manager
- A dedicated Technical Services Representative
- Troubleshooting and Hotfixes (Debugging and Patch updates)
- Monthly or quarterly meetings to review customized reports, assess overall network health, and engage in strategic IT planning
- Best Practice procedures
- Insights into new developments and future trends
The list above showcases some of the additional benefits provided by an OAS MSA, which are customized to meet the specific needs of each client's IT environment.