OAS INTRODUCES CITRIX'S NEW CONNECTION STRENGTH INDICATOR (CSI).

The new Connection Strength Indicator (CSI) is designed to empower Citrix users to "self-service" their connectivity issues, enabling them to resolve problems independently without overwhelming the help desk with repetitive tasks. This enhancement optimizes valuable resources and streamlines the support process.

OAS recognizes the CSI as an invaluable enhancement to the Citrix Workspace App, empowering users to troubleshoot issues independently. 

The CSI provides:

1. The reduction of user reliance on the IT Department

2. Provides a complete view of their connection to the Virtual Delivery App.

3. Faster resolution of issues without disrupting workflows.

4. Maintain and even enhances user productivity by allowing users to skip the support process which can take time to resolve

5. Offers clear insights and advice on how to action resolutions directly from the Citrix Workspace App.

6. If the issue cannot be resolved at the user level, the CSI streamlines the process by providing detailed diagnostics. This enables the IT team to address the issue more efficiently and reduces the overall volume of support tickets.

For more information - Click here

Resources:

For additional information regarding the latest releases of the Citrix Workspace app, please refer to the following - Product Documentation